FAQs

Below is a list of frequently asked questions. If you have a question that isn't covered please reach out to our Customer Service Team using the contact form below.

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Are these bowls dishwasher safe?

Yes, all of our bowls are dishwasher safe. In fact we've specifically designed our products such that the stainless steel bowl can easily be removed from the stand for easy washing!

What are the benefits of an elevated dog bowl?

Elevated dog bowls provide several benefits. Most notably, they allow the dog to eat with better posture. Imagine if you had to point your head straight down every time you ate! Additionally, studies have shown that they are healthier for dogs due to the reduced risk of contamination from dust and debris on the floor. All dogs can benefit from using an elevated bowl, but especially older dogs and those with joint issues.

Can personalized items be returned?

Yes. We offer a satisfaction guarantee on all sales. If you aren't completely satisfied with your dog bowl we'll refund your full purchase and even pay return shipping.

How long does it take for personalized items to ship?

We ship all orders within two business days. We are dedicated to getting customers their items as quickly as possible, hence why we are able to ship personalized items far faster than most stores.

What material are these dog bowls?

The bowls are stainless steel and rest within a 3D printed plastic (PLA) stand. All materials used are completely food safe.

My dog has a long name. Will it fit on the bowl?

Our Design Team can make just about any name fit on our products. The longest name we've seen thus far has been 'Mr. Marshmallow' but as long as your pet's name is less than approximately 30 letters we will be able to make it fit.

Can cats use these bowls?

Yes. While our products originally were designed with dogs in mind, there is no reason why cats can't use them as well. In fact several customers have informed us that their cats are loving the bowl.

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